Breaking down on the road is stressful enough without trying to work out who to call first. Many drivers aren’t sure whether they need to contact the police before calling a tow truck, or if they can arrange towing straight away. The answer depends on the situation, your location, and whether anyone’s safety is at risk.
Here’s a clear, practical guide to help you make the right call when it matters.
Do you need to call the police before a tow truck?
You do not always need police before calling a tow truck. In many cases — such as mechanical breakdowns, flat batteries, or non-accident towing — you can contact a towing service directly. Police involvement is usually required only when there’s an accident, injuries, traffic hazards, or damaged public property.
Knowing the difference can save time and reduce stress on the roadside.
When is it okay to call a tow truck without police?
You can usually call a tow truck straight away if:
- Your car has broken down with no accident involved
- You have a flat tyre and can’t change it safely
- Your battery is dead and jump-starting didn’t work
- Your car won’t start in a driveway or car park
- You need vehicle transport or car removal
In these situations, police notification isn’t necessary. A professional towing service can assist quickly and safely.
When should police be called before towing?
Police should be contacted first if the situation involves safety, legal, or traffic control issues.
Common examples include:
- A collision with another vehicle
- Any injuries, even minor ones
- Vehicles blocking traffic or creating a hazard
- Damage to public property (signs, barriers, poles)
- Suspected drink driving or dangerous behaviour
Police attendance helps manage traffic, gather details, and ensure towing is carried out correctly.
What if the accident is minor and no one is injured?
For minor accidents where vehicles are drivable and not blocking traffic, police may not attend immediately. In many areas, drivers are advised to exchange details, move vehicles to a safe location, and report the incident later if required.
If your car can’t be driven safely, you can call a tow truck once the scene is secure. When in doubt, calling the police for advice is never the wrong move.
Can police arrange the tow truck for you?
Yes, in certain situations. If police attend an accident scene and determine towing is required, they may:
- Arrange an authorised tow truck
- Allow you to choose your own towing company
- Direct traffic while the vehicle is recovered
This depends on local regulations and road conditions. In many cases, drivers still have the right to choose their towing provider.
What happens if your car is blocking traffic?
If your vehicle is obstructing traffic or posing a danger, police involvement is usually required. They may instruct you to move the vehicle, organise immediate towing, or coordinate road closures.
Tow trucks often work closely with police in these situations to ensure safe and fast vehicle removal.
Should you call police for breakdowns on busy roads?
On high-speed roads or busy highways, safety comes first. If your car breaks down in a dangerous location:
- Turn on hazard lights immediately
- Move the vehicle off the road if possible
- Stay in a safe location away from traffic
- Call police if you feel unsafe or traffic is affected
Once the area is secured, you can contact a tow truck for assistance.
How can a tow truck service help during emergencies?
Professional towing services handle more than just moving cars. They assess safety risks, coordinate with police when needed, and use the right equipment for the situation.
Experienced operators know when police involvement is required and can guide drivers through the process, especially in stressful moments.
Most roadside situations don’t require police before calling a tow truck, but accidents, injuries, and traffic hazards change the rules. Understanding when to involve police helps things run smoother and keeps everyone safe. When problems arise, a reliable local tow truck service can provide clear advice and the right support, whether police are involved or not.
If you are in Hampton Park, and looking for a tow truck service, this is the best way to visit us.
Cranbourne Tow Trucks
39 S Gippsland Hwy, Cranbourne VIC 3977
(03) 7042 2059